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Dec 2, 2023

Whether you’re leading a small team, a large organization or anything in between, change is sometimes inevitable, and resistance to change is common. For leaders seeking to help their teams navigate new circumstances and ensure that change is successfully implemented in order to meet established business goals, embracing the right mindsets can be crucial. 

In Episode 172 of The MINDSet Game® podcast, we delve into change management strategies with two experts: Michelle Haggerty and Sudeshna Basu Roy. Michelle is the Chief Operating Officer and U.S. president of Prosci, a global leader in change management solutions backed by more than 25 years of change management research and best practices. Through balancing operational excellence with the customer experience, Michelle helps companies optimize the benefits of change management and achieve their project outcomes. Sudeshna is the co-founder and CEO of Marg, a corporate training and consulting firm with a pan-India presence specializing in change management, cultural transformation, business strategy, and team development. Her organization is the authorized affiliate of Prosci in the Indian subcontinent, providing change management certification, enterprise training and advisory services. During our conversation, Michelle and Sudeshna discuss the following: 

  • Why it’s important for leaders to consider each individual who will be impacted by the change and approach them with empathy, taking into account how factors such as gender and generational differences may affect their preferences for navigating change
  • Highlights of Prosci’s ADKAR® Model, which refers to the 5 outcomes an individual needs to achieve in order for change to be successful: Awareness, Desire, Knowledge, Ability, and Reinforcement.
  • Common barriers to change and specific techniques that leaders can use to overcome them

To learn more about Prosci and to access a variety of resources, including webinars, e-books, and more information about the ADKAR Model, visit

To learn more about Sudeshna Basu Roy and Marg, visit

To subscribe to The MINDset Game podcast, visit